Replacement of lost or damaged certificate request (if your request is following a change of name, please contact award-verification@bristol.ac.uk before placing your order.)

A replacement certificate can only be issued to a former student (not a third party) where the original has been lost or damaged. Requests for duplicate copies of certificates cannot be accepted, you can request a verification of award letter instead. Further details can be found on our website (see link below).

A request for a replacement certificate is deemed to constitute a declaration that the original has been lost or damaged. If your certificate has been damaged please send it to Administration and Records Team, 31 Great George Street, Bristol BS1 5QD.

You must also provide a scanned copy of your valid passport, driving licence or birth certificate to confirm your identity. Please email this to award-verification@bristol.ac.uk. A replacement certificate cannot be issued until the required information has been received.

You will receive an email confirmation of your order. Requests are usually completed within 4-6 working days, although during busy periods and university closure dates they may take longer. We will try to complete requests as soon as possible.

Please allow approximately two weeks for items to be delivered to UK addresses and one month for overseas addresses. A signature may be required on delivery.

If you have any questions, please contact:
Email: award-verification@bristol.ac.uk

Further information is available on our website: